Payment Options

• We accept PayPal, MasterCard, Visa, bank or cashier's checks, and USPS money orders.

• Shipping will be arranged immediately after payment is received and cleared.

• Since all geckos are sold on a 'first-pay' basis, PayPal and credit/debit cards are preferred.

• California residents are subject to 9.25% sales tax.

• All payments must be made is US currency.

• Please contact Golden Gate Geckos directly with credit/debit card information!

      Hold Policy

• We will hold geckos for up to 72 hours pending payment by Priority Mail.

• We will hold geckos for up to 14 days with a 25% non-refundable deposit, applied toward purchase.

• We will hold geckos for up to 30 days with payment in full.

• We will hold geckos indefinitely with payment in full when shipping conditions are not optimum.

      Cancellation Policy

• Orders canceled after deposit or payment is received are subject to a 25% cancellation fee.

      Domestic Shipping

• Shipping charges are a flat rate of $50.00 per standard-sized box.

• Geckos are shipped FedEx Overnight or UPS Next Day Air to the lower 48 United States only.

• Shipping days are Monday, Tuesday, and Wednesday.

• Shipping will be suspended during the last two weeks of December.

• Delivery destinations within 75 miles of Golden Gate Geckos must be picked up at our location.

• Shipments are packed in heavy-duty, corrugated boxes with styrofoam insulated inserts.

• Heat/cold packs will be used when appropriate based on the current weather/temperature forecasts.

• Boxes are clearly labeled "KEEP WARM/COOL, LIVE HARMLESS GECKOS, FRAGILE-PERISHABLE."

• FedEx or UPS may not have overnight service to all cities, or limitations to guarantee their service.

• We reserve the right to postpone shipping if weather temperatures are extreme - <38 or >92 degrees F.

• SHIPPING COSTS ARE NOT REFUNDABLE.

      International Shipping

• Geckos are now available for sale, exportation, and delivery to Terraristika in Hamm, Germany!

• For information on international terms, shipping, VAT fees, pick-up at Hamm, please see the EXPORT page.

     Guarantee

• All geckos are guaranteed to be 100% healthy and feeding well at the time they are shipped.

• Since we have no guarantee of their care after arrival, our responsibility ends 7 days after delivery.

• We guarantee 100% disclosure on all known pertinent information on our geckos.

• We guarantee that all geckos are accurately represented in their photos, or even better in real life.

• Live arrival is guaranteed under normal circumstances for domestic shipping.

     No Guarantee

• We cannot guarantee any gecko's personality or temperament.

• We cannot guarantee adult coloration/pattern of juvenile geckos.

• We cannot guarantee fertility of geckos, other than disclosed proven breeders.

• We cannot guarantee Enigma morphs will not exhibit neurological symptoms. * SEE DISCLOSURE.

      Conditions

• You must be at least 18 years old or have parental permission to make purchases with Golden Gate Geckos.

• You must be available to take delivery of your gecko(s) on the pre-arranged date, time, and place.

• We cannot be held responsible for unforecasted changes in the weather during transit.

• We cannot be held responsible for carrier related issues.

• Refunds/exchanges are made on a case-by-case basis at our discretion.

• We reserve the right to decline a sale if we feel it is in the best interest for our geckos.

    *** Please report problems to us immediately, and we will make every effort to solve them with you! ***