Payment Options 

• We accept PayPal, MasterCard, Visa, cashier's checks, USPS money orders, and personal checks.

• All personal checks must clear the bank... usually within 5-7 working days after deposit.

• Shipping will be arranged immediately after payment is cleared.

• Since all geckos are sold on a 'first-pay' basis, PayPal and credit/debit cards are preferred.

• All payments must be made is US currency.

• Please contact Golden Gate Geckos directly with credit/debit card information!

     Hold Policy

• We will hold geckos for up to 72 hours pending payment by Priority Mail.

• We will hold geckos for up to 7 days upon receipt of personal checks pending bank verification.

• We will hold geckos for up to 14 days with a 25% non-refundable deposit, applied toward purchase.

• We will hold geckos for up to 30 days with payment in full.

• We will hold geckos indefinitely with payment in full when shipping conditions are not optimum.

     Cancellation Policy

• Orders canceled after deposit or payment is received are subject to a 25% cancellation fee.

     Domestic Shipping

• Shipping charges are a flat rate of $45.00 per standard-sized box.

• Geckos are shipped UPS Next Day Air to the lower 48 United States only.

• Shipping days are Monday, Tuesday, and Wednesday.

• Delivery destinations within 75 miles of Golden Gate Geckos must be picked up at our location.

• Shipments are packed in heavy-duty, corrugated boxes with styrofoam insulated inserts.

• Heat/cold packs will be used when appropriate based on the current weather/temperature forecasts.

• Boxes are clearly labeled "KEEP WARM/COOL, LIVE HARMLESS GECKOS, FRAGILE-PERISHABLE."

• UPS may not have overnight service to all cities, and/or have limitations to guarantee their service.

• We reserve the right to postpone shipping if weather temperatures are extreme - <38 or >92 degrees F.

• SHIPPING COSTS ARE NOT REFUNDABLE.

    International Shipping

• Geckos are now available for sale, exportation, and delivery to Hamm, Germany!

• For information on international terms, shipping, VAT fees, pick-up at Hamm, please see the HAMM PAGE.

     Guarantee

• All geckos are guaranteed to be 100% healthy and feeding well at the time they are shipped.

• Since we have no guarantee of their care after arrival, our responsibility ends 72 hours after delivery.

• We guarantee that all geckos are accurately represented in their photos, or even better in real life.

• We guarantee the genetics of all geckos produced by Golden Gate Geckos.

• Live arrival is guaranteed under normal circumstances for domestic shipping.

      No Guarantee

• We cannot guarantee any gecko's personality or temperament.

• We cannot guarantee adult coloration/pattern of juvenile geckos.

• We cannot guarantee fertility of geckos, other than proven breeders.

• We cannot be responsible for live arrival or shipping issues for international import/export.

     Conditions

• You must be at least 18 years old or have parental permission to make purchases with Golden Gate Geckos.

• You must be available to take delivery of your gecko(s) on the pre-arranged date, time, and place.

• We cannot be held responsible for unforecasted changes in the weather during transit.

• We cannot be held responsible for carrier related issues.

• Refunds/exchanges are made on a case-by-case basis at our discretion.

• We reserve the right to decline a sale if we feel it is in the best interest for our geckos.

      *** Please report problems to us immediately, and we will make every effort to solve them with you! ***